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ServiceNow is a leading cloud-based platform that provides a wide range of IT management services to businesses worldwide. One of the core offerings of ServiceNow is its Hardware Asset Management (HAM) module, which enables organizations to track, manage, and optimize their hardware assets effectively. To ensure that professionals have the necessary skills and knowledge to implement and manage ServiceNow HAM effectively, the company offers the Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) exam.
Earning the CIS-HAM certification demonstrates to employers and colleagues that an individual has the knowledge and skills necessary to effectively manage hardware assets in the ServiceNow platform. It can lead to new job opportunities and career advancement, as well as greater recognition and credibility within the IT industry.
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is a highly respected and valuable certification for professionals in the IT asset management field. Certified Implementation Specialist - Hardware Asset Management certification exam is designed to test the candidate's knowledge and skills in implementing and managing hardware assets within ServiceNow's ITSM platform.
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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q101-Q106):
NEW QUESTION # 101
Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?
Answer: B
NEW QUESTION # 102
What is the first tier of the capability blueprint?
Answer: D
Explanation:
The first tier of the capability blueprint emphasizes building Trustworthy Data. Without accurate and reliable data, further optimization in asset or service management is impossible. It sets the foundation for all other tiers.
Reference: ITAM Capability Blueprint (ServiceNow ITAM Guide).
NEW QUESTION # 103
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
Answer: C
Explanation:
The Hardware Asset Management Content Service is a feature that enables customers to opt-in to receive updated content from ServiceNow, such as hardware model normalization rules, software recognition patterns, and SaaS product categories12.
When opted-in to the Hardware Asset Management Content Service, the updated content is downloaded to the customer instance from ServiceNow weekly2. This helps customers to keep their hardware and software inventory normalized and accurate with the latest data from ServiceNow.
The other options, such as monthly, daily, or quarterly, are incorrect, as they do not match the frequency of the Hardware Asset Management Content Service updates2. References: 1: Hardware Model Normalization - Product Documentation: Vancouver - ServiceNow 2: Content Library for IT Asset Management - ServiceNow
NEW QUESTION # 104
What information should be tracked in an asset record? (Choose two.)
Answer: C,D
NEW QUESTION # 105
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)
Answer: A,C
Explanation:
Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
The two primary benefits of deploying asset tasks during the retirement of an asset are:
Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.
Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13. Reference:
1: Enterprise Asset Workflow Automation - ServiceNow
2: Asset and CI management - Product Documentation: San Diego - ServiceNow
3: Enterprise Asset Management - ServiceNow
NEW QUESTION # 106
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