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The CBAP certification exam is targeted towards professionals who have at least five years of experience in the field of business analysis. CBAP exam is designed to test the candidate's knowledge of business analysis concepts, tools, techniques, and best practices. CBAP Exam is divided into six knowledge areas, which include business analysis planning and monitoring, elicitation and collaboration, requirements life cycle management, strategy analysis, requirements analysis and design definition, and solution evaluation.
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CCBA and CBAP Certifications Study Guide by Esta Lessing
This study guide is one of the best tools that allow the candidates to validate their proficiency in several aspects of business analysis. You can deliver business value, take challenging business projects after reading this edition. That's because each chapter of the book thoroughly explains the 6 key topics included in the exam. Each chapter will offer you to complete practical tasks related to business analysis and thus, assist you in honing your skills. Moreover, the book contains mock questions taken from the real-world scenarios.
The International Institute of Business Analysis (IIBA) is a prominent professional association that provides support and resources to business analysts worldwide. One of the most recognizable certifications offered by the IIBA is the Certified Business Analysis Professional (CBAP) designation. Cetified business analysis professional (CBAP) appliaction certification is designed for experienced business analysts who wish to demonstrate their mastery of the skills and knowledge required to succeed in this field.
IIBA Cetified business analysis professional (CBAP) appliaction Sample Questions (Q18-Q23):
NEW QUESTION # 18
Which of the following is a method of displaying the timelines of all the various subtasks that are involved in any project?
Answer: C
NEW QUESTION # 19
A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin.
Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed.
Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed. In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational. A business analyst (BA) has been brought in to help with planning the project and gathering requirements. Based on the CEO's executive decision, which risk tolerance attitude is the CEO exhibiting?
Answer: B
NEW QUESTION # 20
Mark is the business analyst for his organization. Mark and his business analysis team have used the whiteboard to record the documentation as the result of requirements elicitation. What must be done with this information if Mark uses a whiteboard?
Answer: D
NEW QUESTION # 21
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What technique was the BA using to understand why the promotions were not being viewed?
Answer: B
NEW QUESTION # 22
What technique used during the manage business analysis performance process can help identify the underlying causes of failures or difficulties in accomplishing business analysis work?
Answer: D
Explanation:
Section: Volume A
Explanation/Reference:
NEW QUESTION # 23
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